Coronavirus - Guest Information

Dear Beloved Guests,

Thank you for your support for choosing us as your holiday venue. 

In the current climate of uncertainty surrounding travel, we would like to ensure that the safety, security, comfort and well-being of our guests as well as our staff is of paramount importance as always.

With COVID-19 becoming a Public Health Emergency of International Concern, we would like to convey our deepest sympathies to all people and countries that are being affected by this unprecedented event, and Indonesians who have been confirmed positive with COVID-19 in the country. A great amount of appreciation and respect also goes to those who are on the front line working endlessly to contain this situation.

BOOKING POLICY

In this uncertain time, we are striving to make our best effort in regularly adjusting and adapting our policy to provide you with peace of mind; following the rapidly changing global condition, which has significantly impacted travel plans. Please rest-assured that we will endeavor to provide all our guests much needed convenience such as, modification of travelling periods, etc.

Please feel free to reach out to us for consultation. In this challenging period, we are even more committed. We are here for you and we are in this together.

During this COVID-19 pandemic period, in order to maintain the safety and comfort of our guests, the minimum period of time between guests staying is 24 hours. We do not allow guest exchanges on the same day. We will apply a more flexible time for check-in and check-out for staying guests.

Guests are obliged to inform us the number of people staying or visiting. We will reject / cancel bookings if the number of guests staying exceeds the capacity allowed.

BUSINESS AS USUAL & PREVENTIVE MEASURES

Alnafoura executive villa in the current climate of uncertainty surrounding travel, understands that Health-Safety-Security are the three most important factors and the main emphasis on maintaining our guest's well being.

We try our best to continuously updating our employees with important information related to COVID-19 and providing our team with the knowledge on the importance of good hygiene and cleanliness.

Washing hands and the usage of masks are mandatory for our team.

We apply a 5-step hygiene method consisting of:

1. PREPARE cleaning equipment and the area to be cleaned

2. CLEAN every surface from dust and dirt

3. SANITIZE all areas, equipment, and items that are often touched

4. CHECK to make sure the room is thoroughly cleaned and sanitized.

5. RE-PREPARE room for the next guest and replenish the cleaning supplies

Stay safe, stay inspired and keep the wanderlust alive!

Sincerely,

Alnafoura Executive Villa